At Melina Clothing, we want to provide you with a simple and transparent shopping experience. Please read our return policy carefully before submitting a return request.

14-Day Right of Withdrawal — European Union

In accordance with applicable European Union consumer protection laws, customers located in the European Union have the right to cancel or return their order within 14 days of receiving it, without having to provide a reason.

To exercise this right, you must contact us at melinaclothing1@gmail.com before the 14-day period expires.

Returned items must be in a condition suitable for resale: unworn, unused, unwashed, with all original tags attached and, where possible, in their original packaging.

Return shipping costs are the responsibility of the customer. The customer is also responsible for the shipment of the returned item until it is received by Melina Clothing.

Returns Within 30 Days

In addition to the statutory 14-day right of withdrawal, Melina Clothing offers customers the possibility to request a return within 30 days of receiving their order, provided that the item is eligible.

To qualify for a return under our 30-day return policy, the item must:

• Be unworn and unused;

• Show no signs of wear, washing, perfume, or damage;

• Have all original tags attached;

• Be returned, where possible, in its original packaging;

• Be accompanied by proof of purchase.

All return shipping costs are the responsibility of the customer.

This 30-day return policy is a voluntary commercial policy and is separate from the statutory 14-day right of withdrawal. It does not affect or limit any legal rights you may have under applicable consumer protection laws.

How to Request a Return

To request a return, please contact us at melinaclothing1@gmail.com and provide:

• Your order number;

• The item(s) you wish to return;

• The reason for the return.

Do not send any items back before your return request has been approved by our team. Returns sent without prior approval may be refused.

Once your return request has been approved, we will provide you with the necessary instructions for returning your package.

Return Shipping Costs

Unless otherwise required by applicable law, all return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service, as Melina Clothing cannot be held responsible for returned packages that are lost or not delivered.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

• Items purchased during a sale or promotion, where permitted by applicable law;

• Gift cards;

• Personalized or custom-made items;

• Products that cannot be returned for hygiene or health protection reasons once opened or used, where permitted by applicable law;

• Any item that has been worn, washed, used, damaged, or shows signs of wear.

If you are unsure whether an item is eligible for return, please contact us at melinaclothing1@gmail.com before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at melinaclothing1@gmail.com and include photos of the item and, if applicable, its packaging.

After reviewing your request, we will provide you with instructions on how to proceed. In these circumstances, return shipping costs will not be charged to you where required by applicable law.

Exchanges

We do not offer direct exchanges.

If you would like a different item, we recommend returning the original item in accordance with our return policy and, once the return has been approved, placing a new order for the item you would like.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your return has been approved or rejected.

If your return is approved, your refund will be issued to your original payment method.

Refunds are generally processed within 10 business days after the return has been approved. Please note that your bank or payment provider may require additional time to process and display the refund in your account.

Any original shipping costs will be handled in accordance with applicable law and the reason for the return.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at melinaclothing1@gmail.com.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

melinaclothing1@gmail.com

Our team will be happy to assist you with your request.